Last updated: September 2026
Thank you for shopping at Grout Enhancer. This Shipping Policy explains how we process and deliver your orders so you know exactly what to expect from purchase to doorstep.
Order Processing & Handling Time
All orders are processed and prepared for shipment within 1–2 business days of the order being placed. Orders are not processed or shipped on weekends or U.S. public holidays.
Transit & Shipping Time
After your order has been processed, standard shipping typically takes 3–5 business days for delivery to addresses within the United States.
Total Estimated Delivery Time
Combining processing and transit times, you can expect your order to arrive in approximately 4–7 business days from the date of purchase.
| Stage | Estimated Time |
|---|---|
| Order processing & handling | 1–2 business days |
| Transit (shipping) | 3–5 business days |
| Total estimated delivery | 4–7 business days |
Weekends & Holidays
Delivery times are counted in business days (Monday through Friday, excluding U.S. public holidays). Orders placed on weekends or holidays will be processed on the next business day. During peak shopping seasons or major holidays, delivery may take longer than the estimates above. We appreciate your patience during these periods.
Shipping Cost
We offer free standard shipping on all orders over $75 within the United States. Orders under $75 are charged a flat shipping rate of $7.95.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking information is provided as soon as it becomes available from the carrier. If you do not receive a tracking email within 3 business days of your order, please check your spam folder or contact us at reachus@theenhancergroutcleaning.com.
Shipping Destinations
We currently ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Incorrect Address
Please ensure your shipping address is correct at checkout. Grout Enhancer is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, contact us immediately at reachus@theenhancergroutcleaning.com or +1 (925) 536-4521 — we will do our best to update it before the order ships.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery window, please first check the tracking information. If the tracking shows no progress for 5 or more business days, contact us and we will open an inquiry with the carrier. For packages confirmed as lost by the carrier, we will arrange a replacement or full refund.
Contact Us
If you have any questions about our shipping policy or the status of your order, please contact us:
- Email: reachus@theenhancergroutcleaning.com
- Phone: +1 (925) 536-4521
- Address: 5 Rider Mill Ct, Owings Mills, MD 21117