Perfectly suited for many environments, the Hollis Electric Fireplace is designed to replicate the look of a built-in wood stove. A compact footprint allows practically endless placement options, even in small spaces. Complete the look by attaching the included stove pipe and using the storage compartment to display split logs. The VividFlame Electric firebox plugs into any standards outlet and includes features such as a programmable thermostat to provide precise heating with 6 preset temperature settings in Celsius or Fahrenheit, timed shut off, dynamic embers, capacitive touch controls and multiple flame color options. Available in matte black and matte white. Highlights Includes powder-coated steel mantel, faux stove pipe, 40 screws, 4 rubber plugs and electric firebox with remote control Assemble with or without the included faux stove pipe for the exact look and style that suits room Heat output of 4,780 BTUs 120-Volt/60Hz, 1500W 12.5 Amp Adjustable heat settings 71/75/78/82/86/99°F and 22/24/26/28/30/60°C 5 flame brightness levels Multiple flame colors orange, red/orange, white, blue, blue/white and multicolor Heater turns off when desired temperature is met or use without heat for year round enjoyment Various timer intervals ranging from 10 minutes to 9 hours Capacitive touch control panel; comes with remote control 79 in. power cord with lay-flat plug Thermal overload protection Bottom shelf dimensions in inches 22.5 in. L x 14 in. W x 9.75 in. H Stove pipe dimensions in inches 7.25 in. L x 10.25 in. W x 28.25 in. H, 3 lbs. 4199 firebox dimensions in inches 23.375 in. L x 8.75 in. W x 19.875 in. H, 31 lbs. Powder-coated steel construction CSA and FCC certified Ships in 3 boxes Dimensions Assembled Depth (in.) 16 in Assembled Height (in.) 65.375 in Assembled Width (in.) 30 in Firebox Depth (in.) 9 Firebox Height (in.) 20 Firebox Width (in.) 23.375 Details Amperage (A) 12.5 A Area Heated (sq. ft.) 1000 sq ft Assembly Required Yes Color Family Black Color/Finish Black Exterior Material Wood Features Adjustable Flame Brightness, Adjustable Flame Colors, Adjustable Flame Height, Adjustable Thermostat, Adjustable flicker, Automatic shut-off, Cool To Touch Glass, Flame Works With or Without Heat, Portable, With Thermostat Heat Output (BTU/hour) 4780 Included Blower, Log Set, Mantel, Remote Control Mount Type Freestanding Number of Heat Settings 6 Power Connection Plug-In Product Weight (lb.) 83 lb Returnable 90-Day Style Industrial, Rustic, Transitional Surround Material Wooden Total BTU (Btu) 4780 Btu Voltage (V) 120 V Wattage (W) 1500 W Warranty / Certifications Certifications and Listings CSA Certified, FCC Listed, UL Listed Manufacturer Warranty 1 Year Limited Warranty
Real Flame Hollis 32″ Electric Fireplaces.
Original price was: $874.00.$567.33Current price is: $567.33.
97 in stock
Shipping Policy
Last updated: September 2026
Thank you for shopping at Grout Enhancer. This Shipping Policy explains how we process and deliver your orders so you know exactly what to expect from purchase to doorstep.
Order Processing & Handling Time
All orders are processed and prepared for shipment within 1–2 business days of the order being placed. Orders are not processed or shipped on weekends or U.S. public holidays.
Transit & Shipping Time
After your order has been processed, standard shipping typically takes 3–5 business days for delivery to addresses within the United States.
Total Estimated Delivery Time
Combining processing and transit times, you can expect your order to arrive in approximately 4–7 business days from the date of purchase.
| Stage | Estimated Time |
|---|---|
| Order processing & handling | 1–2 business days |
| Transit (shipping) | 3–5 business days |
| Total estimated delivery | 4–7 business days |
Weekends & Holidays
Delivery times are counted in business days (Monday through Friday, excluding U.S. public holidays). Orders placed on weekends or holidays will be processed on the next business day. During peak shopping seasons or major holidays, delivery may take longer than the estimates above. We appreciate your patience during these periods.
Shipping Cost
We offer free standard shipping on all orders over $75 within the United States. Orders under $75 are charged a flat shipping rate of $7.95.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking information is provided as soon as it becomes available from the carrier. If you do not receive a tracking email within 3 business days of your order, please check your spam folder or contact us at reachus@theenhancergroutcleaning.com.
Shipping Destinations
We currently ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Incorrect Address
Please ensure your shipping address is correct at checkout. Grout Enhancer is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice an error in your shipping address, contact us immediately at reachus@theenhancergroutcleaning.com or +1 (925) 536-4521 — we will do our best to update it before the order ships.
Lost or Delayed Packages
If your package is delayed beyond the estimated delivery window, please first check the tracking information. If the tracking shows no progress for 5 or more business days, contact us and we will open an inquiry with the carrier. For packages confirmed as lost by the carrier, we will arrange a replacement or full refund.
Contact Us
If you have any questions about our shipping policy or the status of your order, please contact us:
- Email: reachus@theenhancergroutcleaning.com
- Phone: +1 (925) 536-4521
- Address: 5 Rider Mill Ct, Owings Mills, MD 21117
Return and Refund Policy
Last updated: September 2026
We want you to be completely satisfied with your purchase from Grout Enhancer. This Return & Refund Policy explains your rights and the process for returning products and receiving refunds.
30-Day Return Window
You may request a return or refund within 30 days of receiving your order. To be eligible for a return, your item must meet the conditions outlined below.
Eligibility Conditions
- The item must be unused and in its original condition, with all original packaging, accessories, and documentation included.
- The product must not be damaged due to misuse, improper installation, or unauthorized modification.
- Certain products (such as items marked as final sale or clearance) may not be eligible for return. This will be clearly indicated on the product page.
- You must provide proof of purchase (order number or receipt).
How to Initiate a Return
- Email us at reachus@theenhancergroutcleaning.com within 30 days of receiving your order with your order number and the reason for the return.
- We will review your request and send you a Return Authorization email with return instructions and the return shipping address.
- Pack the item securely in its original packaging with all accessories included.
- Ship the item to the address provided in the Return Authorization email.
Return Shipping Responsibility
Customer-initiated returns (change of mind, ordered the wrong item, etc.): The customer is responsible for return shipping costs. We recommend using a trackable shipping service.
Damaged or incorrect items (see below): Grout Enhancer will cover the full cost of return shipping by providing a prepaid return label.
Damaged or Incorrect Items
If you receive an item that is damaged in transit, defective, or incorrect (wrong product, wrong variant, or wrong color), please contact us within 7 days of delivery at reachus@theenhancergroutcleaning.com with:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect item and the packaging
We will arrange a free replacement or a full refund (including original shipping charges) and provide a prepaid return label at no cost to you. You will not be charged return shipping for damaged or incorrect items.
Refund Process
- Once we receive your returned item, our team will inspect it to confirm it meets the eligibility conditions above.
- You will be notified by email that your return has been received and whether your refund has been approved or denied.
- If approved, your refund will be processed back to your original payment method within 5–10 business days of approval, depending on your bank or card issuer.
Refund Processing Time
| Stage | Estimated Time |
|---|---|
| Return shipment transit | 3–5 business days |
| Inspection & approval | 1–2 business days |
| Refund to payment method | 5–10 business days |
Partial Refunds
In certain situations, partial refunds may be granted at our discretion, including:
- Items returned with missing parts, accessories, or original packaging.
- Items that show signs of use beyond what is necessary to determine their nature, characteristics, or functioning.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, email us at reachus@theenhancergroutcleaning.com.
Cancellations
If you need to cancel your order, please contact us as soon as possible. Orders can be cancelled free of charge if they have not yet been processed for shipping (typically within 1–2 business days of order placement). Once an order has shipped, it must be returned following the standard return process above.
Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: reachus@theenhancergroutcleaning.com
- Phone: +1 (925) 536-4521
- Address: 5 Rider Mill Ct, Owings Mills, MD 21117
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